First Omnichannel After-Sales Platform!
Bringing together all the players in the field!
Aster is an after-sales service management platform; defect self-diagnosis, tour-planning and round-scheduling, exchange, repair, logistics, and reporting! All in one place!
A digital platform for distributors and repairers
ASTER, YOUR AFTER-SALES SERVICE SERENE, DIGITAL AND GLOBAL!
A 100% digital management of your after-sales service flows
Intervention, warranties, repairs, transport, contracts, invoices, reports, business rules… All your after-sales service flows are created, managed, and paid on the ASTER platform easily and in real-time.
Online self-diagnosis
Reduce the number of unclosed customers files through a simple, online, and fast troubleshooting scenarios underneath “a self-diagnostic dedicated to the customer “.
After-sales service policy setting adapted to your IS
Your after-sales procedures and policy are automatically configured in Aster thanks to the easy, simple, and fluid integration into your information system.
Real mastery of interoperability
An irreproachable operational and organizational capacity translated by the technical interoperability of aster providing a cooperative, fluid, and multi-channel platform for your agents as well as your customers.
Rich knowledge base
A minimum of negative return and a maximum of reactivity!
Thanks to a rich knowledge base of ” After Sales Business” and an intuitive design space, easily create and configure an infinite number of automated troubleshooting scenarios.
Maximum visibility
Real-time monitoring and analysis of the progress of each step of the after-sales service (customer file status, payment, outstanding, intervention, transport, invoices, etc.)
Fluid operating mode setup
Aster allows you to assign different operating modes to perfectly meet the wishes of your customers. (home intervention, workshop subcontracting, exchange, store deposit, sale of spare parts, etc.)
Parameter flexibility
Depending on the various product and supplier brand parameters, easily configure and modify your business rules using intuitive interfaces.
YOUR SERVICE: EFFICIENTLY, SIMPLY, AND QUIETLY
No more waiting lines thanks to the serene and efficient experience of Aster self-diagnosis.
Reduce the number of unsettled cases and unsatisfied returns.
Revolutionize your after-sales service procedures with a 100% digital method and 100% integrable system into your IS
Get closer to your customers and offer a unique experience with online self-diagnosis.
ASTER, ONLINE MANAGEMENT OF YOUR REPAIR CENTER
Complete management of the file’s life
A detailed and intelligent scope to drive and manage requests of each customer file, either as part of a home or workshop intervention.
Technician management
A platform to integrate, manage and organize your various resources by specialty.
Optimization of technicians’ tours
Aster plans automatically and optimizes technician tours according to travel time, duration of intervention, geolocation …
Monitoring and reporting
Gain in efficiency and productivity thanks to maximum visibility of your teams’ progress, in real-time, by exploiting each intervention and edit of customer’s file.
YOUR REPAIR CENTER: DIGITAL, COLLABORATIVE AND INTUITIVE
Collaborate with all your teams efficiently and online.
Increase customer satisfaction by delivering zero-delay interventions with maximum precision.
Organize your repair workflows (home repair, workshop, transport exchange, delivery) quickly and intuitively.
Opt for scalable planning adapted to your different criteria. (route, duration, specialty, availability).
EFFICIENT REPAIR, SERENE AND FLUID MANAGEMENT
Detailed
follow-up of
customer files
Optimal insight
into route
planning
List of
traveling
technicians
List of carriers
and delivery
providers
Detailed
follow-up of
customer files
Optimal insight
into route
planning
List of
traveling
technicians
List of carriers
and delivery
providers
Avantages
100% configurable
Aster offers you the possibility of setting the rules of the trade-in following your after-sales service policy.
Fast
Full and real-time control of the after-sales service process evoking unprecedented speed of operational and software exécution
Collaborative and omnichannel
Aster allows you to coordinate between stores, relay points, repairers, carriers, your customers, and all other stakeholders.
Efficient and effective
Creation, management, diagnosis, planning, optimization, repair, delivery. All of your internal and external after-sales services flow as well as your teams managed via a single intelligent omnichannel and fluid platform.
Simple and intuitive
Designed specifically for the after-sales service, Aster adopts a natural business language and a simple and intuitive UX.
Saas platform
No need for installation or configuration, via mobile or pc, with your login and an internet connection access Aster in complete safety.
